# Will there be downtime when the service is installed?

No. We will not disrupt your existing internet connection when our service is installed. After our installation is complete, you will be able to switch over from your existing internet provider at your convenience.

## Still need help?

Our support team is available 24/7 to answer your questions.

Email [support@pilotfiber.com](mailto:support@pilotfiber.com)

Phone [855-578-5500](tel:855-578-5500)

Customer Portal [dashboard.pilotfiber.com](https://dashboard.pilotfiber.com/)