NewsPilot to acquire enterprise fiber business of Extenet Systems

To be the best ISP, we need the best people.

Today's ISPs are slow, overpriced, and frustrating. That's where we come in. Pilot is a team of passionate people that provide real solutions to offices in need of fast, reliable service. With thousands of happy customers in NYC, we're out to prove that a happy team means happier customers. Doing well gives us more resources to invest back in our team to do good.

Open Roles

Construction

OSP Line Technician
An OSP Line Tech is a critical part of our night crew, responsible for placing, maintaining, and troubleshooting our fiber infrastructure throughout the NYC metro area.

Network Engineering

Network Implementation Engineer
As a Network Implementation Engineer, you'll own the end-to-end implementation of network infrastructure across our data center footprint, turning designs into live, production-ready services that directly power customer connectivity. You'll also be a go-to technical resource for frontline teams, bridging the gap between support and engineering.

Marketing

Field Marketing Specialist
With strong organizational skills and attention to detail, the Field Marketing Specialist manages Pilot's sales enablement programs and marketing events, such as tenant and employee appreciation events, trade shows, and relationship-building experiences, from start to finish.

Sales & Real Estate

Real Estate Account Manager
The Real Estate Account Manager builds and nurtures relationships with Pilot's commercial real estate partners to drive revenue growth and expand Pilot's footprint in NYC. This strategic, high-impact role blends networking, on-site meetings, and events to position Pilot as NYC's top ISP. Perfect for relationship-builders who thrive in fast-paced environments and customer-facing positions. Channel Account Specialist
The Channel Account Specialist is a go-to expert for Pilot's channel partners—handling quote requests, deal registration, and service orders while collaborating cross-functionally to keep partners supported, commissions on track, and CRM data accurate.

Customer Experience

Manager, Customer Experience
As the Manager of CX, you will lead the CX team and collaborate cross-functionally to manage customer onboarding and account support operations. You'll balance optimizing processes, developing your team, and advocating for our customers. Customer Experience Specialist
As a CXS, you'll guide customers from sales to activation, ensuring a positive impression. You will share timely project updates and work cross-functionally to enhance the overall customer experience.

Support

Manager, Support
The Manager, Support leads our Tier 1 support and Tier 2 technical support teams in delivering the customer experience Pilot is known for—fast, proactive, and human. You'll own the day-to-day of support operations while developing and managing a growing team, optimizing workflows, and collaborating across teams to resolve issues while making our support even better. Customer Support Associate
As a Customer Support Associate, you'll act as our customers' first point of contact, providing exceptional customer experience and technical support. This role will handle a variety of customer inquiries and requests, resolve basic technical issues, and escalate complex problems to higher-level technical teams.

Business Operations

Executive Business Partner
The Executive Business Partner at Pilot is a valued senior administrative partner to the CEO and Leadership team, supporting the seamless execution of company priorities and initiatives. They enable the Leadership team to perform at an optimal level and support our business operations, ensuring Pilot's mission, objectives, and values are realized across the organization through our systems, processes and communications.

Employee Testimonials

"The best part about working at Pilot is that you can bring your ideas and vision to the table and then see that play out in real-time. One minute you're brainstorming and the next you're putting into action, and actually seeing it through."

Alexa Caruso

Direct Sales Manager

"Working for a company that puts customers first is extremely refreshing. Whatever team you're on, you'll know that the product and service you are providing is a valuable addition to customers' lives. It's great working together with a team of people who value the customer experience."

Kirsten Brink

Lead Onboarding Account Manager

"The culture enables you to develop your skillset and thrive as a professional on a career path. You are always surrounded by colleagues who are willing to collaborate and enable you to bring your own unique abilities to the team. Pilot appreciates not only the work you do, but the person behind it as well."

Nick Ljeskovac

Project Engineer

"One of the many reasons I love working at Pilot is the true sense of camaraderie. Teams are always willing to roll up their sleeves to get the job done. No task is yours alone and everyone genuinely loves to help out if needed!"

Elena Ruvolo

Lead Project Coordinator

"The best thing about working at Pilot is how well everyone works together. It's easy for me to do my job when everyone around me executes at a high level and I can rely on every single team to collaborate so well. As a member of the sales team, it's my job to set expectations for the customer and it's amazing to see every team continuously go above and beyond to execute our vision of being the best ISP in the world."

Greg Canellys

Account Executive

"It is incredible to watch so many people from different departments collaborate on a daily basis to work towards a common goal of being the world's best ISP. That, paired with the exciting, innovative, and welcoming atmosphere makes Pilot second to none."

Charlie Van Deven

Manager, Installation & ISP

Employee Benefits & Perks

Matching 401K Plan

We're invested in your future, making an employer-contributed 401K plan a no-brainer.

Continuous Learning

Whether it's a new skill set or fine-tuning your expertise, we're committed to growth.

Generous Vacation

Work hard, then take the time you need to reset and recharge.

Commuter & Wellness Benefits

Running around New York doesn't have to be your go-to workout with monthly commuter and wellness reimbursement.

All Hands & Company Events

We come together as a company to share, learn, and push Pilot forward, with special events to cut loose.

Medical, Dental and Vision

Our plans are more reliable than eating an apple a day—though more power to you if you chow down on Granny Smiths daily.